A: We will send factory technical staff and sales staff to your company, on-site assembly.

A: Please consult your specific room manual for accurate specifications. If the water cooling chamber is experiencing stage-high discharge pressure, check the measured water pressure difference. The flow meter is insufficient. In addition, check the inlet temperature. During the installation process, make sure that the pipes of equal diameter are connected to the water and faucet fittings of the room to the building’s water system. Reducing the size may cause operational problems.

Our professional team will give you the best suggestion. You just tell us the information about the parameters you require.

In many cases, the fixture itself or the product installation method to the fixture is identified as a problem. In addition, the accelerometer installation may be of paramount importance. Please contact us for assistance in this area.

Every machine from our factory has a 14-month warranty after shipment. Generally, we offer 12 months for FREE maintenance, while considering sea transportation. We can extend 2 months for our customers.

If your machine doesn’t work, you can send an E-mail to us. We will try our best to find the problem by email or Skype video chat if necessary. After confirmation of the problem, we can send you new spare parts or provide on-site repair.

Please consult your specific room manual for accurate specifications. If the water cooling chamber is experiencing stage-high discharge pressure, check the measured water pressure difference. The flow meter is insufficient. In addition, check the inlet temperature. During the installation process, make sure that the pipes of equal diameter are connected to the water and faucet fittings of the room to the building’s water system. Reducing the size may cause operational problems.

Yes, of course. We can not only offer standard machines but also customized machines according to your requirements. And we can also put your logo on the machine.

At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making a special arrangement for you.

We will send you operating instructions, and an English video by Email. Or you can download it on our official website directly. Most of our machine is shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use it. And if possible, we can also install your machine at the site.